Q1: How to Guarantee The Quality?

Key Answer:

✅ Certified Manufacturing

Our products comply with ISO 9001, CTI, and CE standards, with raw materials sourced from audited suppliers.

✅ Rigorous Testing

100% pre-shipment testing, including 72-hour continuous operation trials and thermal efficiency verification.

✅ Group Backing

Inherit 25+ years of R&D expertise from our parent company (Fangzhou Water Cooling), a "National High-tech Enterprise".

✅ Global Track Record

10,000+ installations across 50+ countries in extreme environments (e.g., steel mills, power plants).

Q2: Can It Be Customized?

Key Answer:

�� Yes! Arkora specializes in tailor-made cooling systems:

✅ Design Flexibility: Adjust cooling capacity (5-5000RT), materials (FRP/Metal), and configurations for your climate/space.

✅ Industry-Specific Solutions: Proven customization for smelting, new energy, chemical, etc. (Ask for case studies).

✅ Fast Prototyping: Submit your specs → Get 3D design within 7 working days.

✅ OEM/ODM Support: Custom branding & colour available.

Q3: What About The Delivery Time?

Key Answer:

⏱️ Efficient Global Delivery with Transparency:

✅ Standard Orders: 15-30 days after confirmation (modular production + strict QC).

✅ Urgent Requests: Priority slots for 10-day delivery (extra 5-10% cost).

✅ Real-Time Tracking: Collaborate with DHL/FedEx to monitor shipments.

✅ Risk Mitigation: Buffer inventory for pumps/fans (critical spare parts).

Q4: What About The Warranty?

Key Answer:

�� Comprehensive Coverage for Your Peace of Mind:

✅ Standard Warranty: 18 months for mechanical parts, 1 year for cooling tower structures.

✅ Free Support: On-site troubleshooting (within 72hrs for urgent cases) + lifetime technical guidance.

✅ Extended Options: Up to 3 years full warranty (ask for upgrade pricing).

Transparency: Warranty terms clearly stated in PI, no hidden clauses.

Q5: What About The Terms Of Payment?

Key Answer:

�� Flexible & Secure Options for Global Buyers:

✅ Standard Terms: 30% T/T deposit + 70% before shipment (for orders <$50k).

✅ Large Projects: LC at sight or installment payment (case-by-case negotiation).

✅ Trust-Building: New clients enjoy $1,000 credit on first trial orders (conditions apply).

✅ Compliance: All transactions follow ICC guidelines and anti-fraud checks.