Q1: How to Guarantee The Quality?
Key Answer:
✅ Certified Manufacturing
Our products comply with ISO 9001, CTI, and CE standards, with raw materials sourced from audited suppliers.
✅ Rigorous Testing
100% pre-shipment testing, including 72-hour continuous operation trials and thermal efficiency verification.
✅ Group Backing
Inherit 25+ years of R&D expertise from our parent company (Fangzhou Water Cooling), a "National High-tech Enterprise".
✅ Global Track Record
10,000+ installations across 50+ countries in extreme environments (e.g., steel mills, power plants).
Q2: Can It Be Customized?
Key Answer:
�� Yes! Arkora specializes in tailor-made cooling systems:
✅ Design Flexibility: Adjust cooling capacity (5-5000RT), materials (FRP/Metal), and configurations for your climate/space.
✅ Industry-Specific Solutions: Proven customization for smelting, new energy, chemical, etc. (Ask for case studies).
✅ Fast Prototyping: Submit your specs → Get 3D design within 7 working days.
✅ OEM/ODM Support: Custom branding & colour available.
Q3: What About The Delivery Time?
Key Answer:
⏱️ Efficient Global Delivery with Transparency:
✅ Standard Orders: 15-30 days after confirmation (modular production + strict QC).
✅ Urgent Requests: Priority slots for 10-day delivery (extra 5-10% cost).
✅ Real-Time Tracking: Collaborate with DHL/FedEx to monitor shipments.
✅ Risk Mitigation: Buffer inventory for pumps/fans (critical spare parts).
Q4: What About The Warranty?
Key Answer:
�� Comprehensive Coverage for Your Peace of Mind:
✅ Standard Warranty: 18 months for mechanical parts, 1 year for cooling tower structures.
✅ Free Support: On-site troubleshooting (within 72hrs for urgent cases) + lifetime technical guidance.
✅ Extended Options: Up to 3 years full warranty (ask for upgrade pricing).
Transparency: Warranty terms clearly stated in PI, no hidden clauses.
Q5: What About The Terms Of Payment?
Key Answer:
�� Flexible & Secure Options for Global Buyers:
✅ Standard Terms: 30% T/T deposit + 70% before shipment (for orders <$50k).
✅ Large Projects: LC at sight or installment payment (case-by-case negotiation).
✅ Trust-Building: New clients enjoy $1,000 credit on first trial orders (conditions apply).
✅ Compliance: All transactions follow ICC guidelines and anti-fraud checks.
